{"id":11433,"date":"2021-07-14T11:12:58","date_gmt":"2021-07-14T09:12:58","guid":{"rendered":"https:\/\/www.doksysteme.de\/it-kommunikation\/"},"modified":"2025-04-10T15:57:22","modified_gmt":"2025-04-10T13:57:22","slug":"it-kommunikation","status":"publish","type":"page","link":"https:\/\/www.doksysteme.de\/en\/it-kommunikation\/","title":{"rendered":"KI-unterst\u00fctzte Kundenservicecenter"},"content":{"rendered":"

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IT KOMMUNIKATION<\/strong><\/h1>[\/vc_column_text]\n <\/div><\/div>\n <\/div>[\/vc_column][\/vc_row]\n\r\n<\/div>[vc_column_text dynamic_content=”” css=””]In einer Welt mit steigenden Erwartungen an Schnelligkeit, Erreichbarkeit und personalisierte Kommunikation muss Ihr Kundenservice sich stetig weiterentwickeln.
\nWir helfen Ihnen, Ihr Servicecenter zukunftssicher zu gestalten \u2013 mit moderner KI, intelligenter Automatisierung und echter Omnikanalf\u00e4higkeit.<\/p>\n

GEMEINSAM DEN KUNDENSERVICE WEITERDENKEN – MIT KI & OMINKANAL-KOMPETENZ<\/strong><\/h3>\n

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WIR UNTERST\u00dcTZEN BEI DER POSITIONIERUNG IHRER IT-ABTEILUNG<\/strong><\/span><\/h2>[\/vc_column_text]\n <\/div><\/div>\n <\/div>[\/vc_column][\/vc_row]\n\r\n<\/div>
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UNSERE LEISTUNGEN<\/strong><\/span><\/h2>[\/vc_column_text]\n <\/div><\/div>\n <\/div>[\/vc_column][\/vc_row]\n\r\n<\/div>
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Beratung<\/h2>
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  • |<\/span> Anforderungsanalyse<\/span><\/li>
  • |<\/span> Zielgruppenanalyse<\/span><\/li>
  • |<\/span> Konzeption & Planung von Kommunikationsstrategien<\/span><\/li>
  • |<\/span> Entwicklung von Positionierungsstrategien<\/span><\/li>
  • |<\/span> Konzeption von Umfragen und IT-KPI<\/span><\/li><\/ul><\/div>[\/vc_column][\/vc_row]<\/div>
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    Kommunikation<\/h2>
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    • |<\/span> Innovationskommunikation<\/span><\/li>
    • |<\/span> Kampagnenkommunikation f\u00fcr IT-Projekte<\/span><\/li>
    • |<\/span> Entwicklung von Kommunikationsleitf\u00e4den<\/span><\/li>
    • |<\/span> Konzeption Kommunikationsroadmap<\/span><\/li><\/ul><\/div>[\/vc_column][\/vc_row]<\/div>
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      Realisierung<\/h2>
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      • |<\/span> Marketing f\u00fcr IT-Abteilungen<\/span><\/li>
      • |<\/span> Visualisierung von IT-Strategien<\/span><\/li>
      • |<\/span> Monitoring<\/span><\/li>
      • |<\/span> Information Security Awareness<\/span><\/li><\/ul><\/div>[\/vc_column][\/vc_row]<\/div>
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        IT KOMMUNIKATION<\/strong><\/span><\/h2>\n\n \n[\/vc_column_text]\n <\/div><\/div>\n <\/div>
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        |<\/span> St\u00e4rkt die positive Pr\u00e4senz der IT innerhalb der Organisation<\/span><\/h3>\n

        | <\/span>Macht den IT-Impact sichtbar<\/span><\/h3>\n

        | <\/span>F\u00f6rdert die Bereitschaft f\u00fcr den digitalen Wandel im Unternehmen<\/span><\/h3>\n

        | <\/span>L\u00e4sst Ihre IT-Abteilung wirkungsvoll in Erscheinung treten<\/span><\/h3>[\/vc_column_text]\n <\/div><\/div>\n <\/div>[\/vc_column][\/vc_row]<\/div>
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        STETIGER WANDEL <\/strong>- DIE RICHTIGE DOSIERUNG<\/span>
        <\/strong><\/h2>[\/vc_column_text]\n <\/div><\/div>\n <\/div>[\/vc_column][\/vc_row]\n\r\n<\/div>[vc_column_text dynamic_content=””]Wenn Ver\u00e4nderungsprojekte jedoch ohne eine geeignete Kommunikationsstrategie etabliert und zu schnell aufeinander folgen, verringert sich die Akzeptanz von Projekt zu Projekt. Eine \u00c4nderung, ein neues System, ein neuer Service der Abteilung, die Digitalisierungsagenda \u2013 all das sind Themen, welche die Mitarbeiter direkt bewegen und betreffen. Eine gut geplante und konsequent verfolgte Kommunikationsstrategie kann dabei helfen, alle Kolleginnen und Kollegen von Beginn an auf dem Ver\u00e4nderungsweg mitzunehmen. IT ist kein Selbstzweck. Sie erreicht nur die gew\u00fcnschte Wirkung, wenn sie sichtbar, positiv aufgeladen und selbsterkl\u00e4rend in der Anwendung ist.[\/vc_column_text]
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        BEISPIELE F\u00dcR MA\u00dfNAHMEN IT-KOMMUNIKATION<\/strong><\/span><\/h2>[\/vc_column_text]\n <\/div><\/div>\n <\/div>[\/vc_column][\/vc_row]\n\r\n<\/div>
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        Workshop zur
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        Produktkatalog online\/offline
        zur Pr\u00e4sentation
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        Mitarbeiter-\/Kundenbefragung
        zu Awareness, Zufriedenheit
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        Website im Intranet zur
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        Kommunikative Begleitung
        auf dem Weg der Digitalisierung\n[\/vc_column_text]\n <\/div><\/div>\n <\/div>[\/vc_column][\/vc_row][vc_row][vc_column]

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        Toolset f\u00fcr projektbezogene
        Kommunikation
        (Ank\u00fcndigung, Mehrwerte etc.)\n[\/vc_column_text]\n <\/div><\/div>\n <\/div>[\/vc_column][\/vc_row][vc_row][vc_column]

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        [vc_row el_id=”banner-startseite”][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text dynamic_content=”” css=””]In einer Welt mit steigenden Erwartungen an Schnelligkeit, Erreichbarkeit und personalisierte Kommunikation muss Ihr Kundenservice sich stetig weiterentwickeln. Wir helfen Ihnen, Ihr Servicecenter zukunftssicher zu gestalten \u2013 mit moderner KI, intelligenter Automatisierung und echter Omnikanalf\u00e4higkeit. GEMEINSAM DEN KUNDENSERVICE WEITERDENKEN – MIT KI & OMINKANAL-KOMPETENZ [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″ el_class=”.liste-schwerpkt-unterschrift”][\/vc_column][vc_column width=”1\/3″ el_class=”.liste-schwerpkt-unterschrift”][\/vc_column][vc_column width=”1\/3″ el_class=”.liste-schwerpkt-unterschrift”][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text dynamic_content=””]Wenn […]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"greyd_block_editor_preview":[],"footnotes":""},"class_list":["post-11433","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nWir unterst\u00fctzen bei der Positionierung Ihrer IT-Abteilung<\/title>\n<meta name=\"description\" content=\"Wir unterst\u00fctzen bei der 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